How to Select the Right Tax Professional for Your Needs

Taxes can be complex and confusing, so many Australians ask tax agents for help. Tax agents are professionals who help individuals and businesses with their tax affairs. They can assist with preparing tax returns, advising on tax matters, and dealing with the Australian Taxation Office (ATO).

So, what do people want in a tax agent? Let’s explore some key factors people consider when choosing a tax professional.

  • Expertise and Experience

One of the most essential things Australians want in a tax agent is expertise and experience. Australians want to know that their tax agent is knowledgeable and experienced in tax law and regulations. They want to be confident that their tax agent can provide accurate advice and help them to maximise their deductions while ensuring compliance with the ATO.

An experienced tax agent will be able to provide valuable insights into tax planning strategies and help clients to make informed decisions about their tax affairs. They will be familiar with the latest tax laws and regulations and be able to guide how to navigate complex tax issues.

  • Clear Communication

Another essential factor that Australians want in a tax agent is clear communication. Taxes can be complicated, and clients want to understand what their tax agent tells them. A good tax consultant can explain complex tax issues in simple terms and answer clients’ questions.

Clear communication also means that tax agents should be transparent about their fees and other charges associated with their services. People want to know what they are paying for and what they can expect from their tax agent.

  • Efficiency and Reliability

Tax time can be stressful, and clients want to be able to rely on their tax agent to complete their tax returns accurately and on time. A good tax agent should be able to work efficiently and meet deadlines while still providing high-quality service.

Clients want to know that their tax agent will be there for them when they need them. They want a responsive tax agent who can answer questions or advise when needed.

  • Trust and Integrity

Trust and integrity are essential qualities people want in a tax advisor. Clients want to be able to trust their tax agent to act in their best interests and provide honest advice. They want a tax agent who is ethical and transparent in their dealings.

A good tax agent will adhere to a strict code of ethics and always act in their client’s best interests. They will be transparent about conflicts of interest and never compromise their integrity for financial gain.

  • Flexibility and Accessibility

Australians also want their tax agent to be flexible and accessible. They want a tax agent willing to work around their schedule and provide services that suit their needs. This could mean offering virtual appointments or meeting outside of regular business hours.

Clients also want a tax agent who is accessible and responsive. They want to reach their tax agent easily and get a prompt response to their queries.


If you are looking for a tax professional, it’s essential to consider these factors when making your decision. Look for a tax agent with a strong reputation for providing high-quality service and the expertise and experience to meet your needs. With the right tax advisor by your side, you can confidently and easily navigate the complexities of tax law.

At SMB Accounting, our services include individual tax returns, small business accounting using various small business accounting products, SMSF audits (self-managed super funds), and an accounting firm based on the Xero accounting software. In addition, we provide audits of trust accounts, nonprofit organisations, financial statements for specific reasons, special needs clients, and more. Get in touch with us today if you need a tax professional